RTO Frequently Asked Questions EduNex Caroline Springs

Australian workplaces generally require a First Aid qualified person to be the First Aid Officer. A First Aid qualified person needs to hold the Unit of Competency HLTAID003 Provide first aid.

First Aid is specifically required by the Education and Care Industry. The Unit of Competency specific to Education and Care is HLTAID004 Provide an emergency first Aid response in an education and care setting.

The Australian Resuscitation Council (ARC) recommends that people renew their First Aid certification every 3 years and the CPR component (Unit of Competency HLTAID001 Provide cardiopulmonary resuscitation) every 12 months. This can be done easily by booking into one of our many First and CPR courses listed on our website.

In Australia the Cardiopulmonary Resuscitation (CPR) Unit of Competency required by most workplaces is HLTAID001 Provide cardiopulmonary resuscitation.

The Australian Resuscitation Council (ARC) recommends that people renew their CPR certification every 12 months. This can be done easily by booking into one of our many CPR courses listed on our website.

A Unique Student Identifier (USI) is a unique reference code made up of numbers and letters. It must be recorded with any Nationally Recognised training delivered by a Registered Training Organisation (RTO) you undertake. Your USI account will contain all your Nationally Recognised training records and results from 1 January 2015 onwards.

If you are a new or continuing Student undertaking Nationally Recognised training, you need a USI in order to receive your qualification or Statement of Attainment. If you don't have a USI you will not receive your Qualification or Statement of Attainment.

You can create a USI here: https://www.usi.gov.au/students/create-usi

The term ‘Language, Literacy and Numeracy’ (LLN) refers to five Core ACSF Skills; Learning, Reading, Writing, Oral Communication and Numeracy. These five Core Skills have been identified by the Australian Core Skills Framework (ACSF) as the essential skills for individuals to hold to participate effectively in society including the workplace and education sector.

Core skills are critical to almost all areas of work. This is particularly true in many vocations where Language, Literacy and Numeracy Skills influence the performance of workplace tasks such as measuring, weighing, comprehending written work instructions and producing written documents. It is also essential that students have sufficient LLN Skills at the completion of their training and assessment to work successfully in the chosen vocation.

To support this approach EduNex Training will assess a Student’s Language, Literacy and Numeracy Skills during the enrolment process to ensure they have adequate skills to complete the training. We will discuss the outcome with Students and where possible develop an individual support plan and training supplement in collaboration with the Student to effectively accommodate any student with LLN needs.

Please note: All students will be required to undertake a mandatory LLN (Core skills) assessment prior to commencement of training.

EduNex Training delivers high quality Nationally Recognised Qualifications in Early Childhood Education and Care, providing the Educators of tomorrow with the skills and knowledge required to work effectively in Early Childhood Education and Care.  Our Trainers are experienced and qualified and passionate about their field. Our classes are fun and interactive, and we ensure you learn and practice all the skills to become a capable educator with confidence to perform the tasks expected from you in your workplace. At EduNex Training every Student counts and we take your personal requirements, needs and current experience into account when we develop a training plan.

EduNex Training will support you every step of the way on your educational path.

Recognition of Prior Learning (RPL) involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. If your work, life and volunteering experience match the Performance Criteria of a unit or units you have enrolled in, you can apply for Recognition of Prior Learning (RPL). You will have to provide evidence that your skills and knowledge meet the requirements of the unit of competency but completing an RPL Application.

Credit Transfer (CT) is the recognition of learning achieved through formal education and training. Under the Standards for Registered Training Organisations 2015, units of competency issued by any RTO are to be accepted and recognised by all other RTOs. Credit Transfer allows a student to be issued a unit of competency based on successful completion of the unit which has been previously awarded.

In accordance with the requirements of the Standards for Registered Training Organisations 2015, EduNex Training provides the opportunity for Students to apply to have prior learning recognised towards a qualification or units of competence for which they are enrolled. You will be required to present your original or certified Statement of attainment or Qualification with a record of results for examination to EduNex Training.

EduNex Training is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment being delivered and for the issuance of all AQF Certificates. An Australian Qualifications Framework (AQF) Certificate is a Qualification Certificate of a Statement of Attainment that may be issued if you achieve the outcomes of the course. EduNex Training does not outsource our training services to others, or third party providers and take great pride in our relationship with you.

EduNex Training is solely responsible for the training and/or assessment and for issuing all Qualifications and Statement of Attainments for all training products listed on our Scope of Registration athttps://training.gov.au/Organisation/Details/45283

EduNex Training does not guarantee that a Student will be issued with a Qualification or Statement of Attainment

EduNex Training does not guarantee that any employment outcome will result from training and/or assessment for any student that successfully completes their training and/or assessment.

EduNex Training does not claim that a Student will be eligible for any licence or accreditation as a result training and/or assessment.

EduNex Training does not guarantee that a Student will successfully complete a training product or that a training product can be completed in a manner that does not meet the requirements of clause 1.1 or 1.2 of the Standards for RTO’s 2015.

Students enrolled in the CHC30113 Certificate III in Early Childhood Education and Care are required to participate in a mandatory minimum of 120 Hours of practical Work Placement within an Accredited Early Childhood Education and Care Service.

Students enrolled in the CHC50113 Diploma of Early Childhood Education and Care are required to participate in a mandatory of 240 Hours of practical Work Placement within an Accredited Early Childhood Education and Care Service

The time spent by the student in Work Placement in this qualification is critical to ensure that the Student participates in regular work over the course duration. This is necessary to allow for a workplace context in the assessment and workplace observation which is a requirement of this qualification.

Note to Students:

  • Work Placement Requirements – Competence cannot be deemed for a Unit unless Work Placement hours have been met. All Work Placement needs to be lodged in the EduNex Practical Placement Log Book.
  • Course Progress will be monitored by Training Schedule Attendance, Trainer Bi-Monthly Workplace Visits, Milestone Achievements and Mandatory Work Placement Hours.
  • If you are behind on your Cluster Milestones, EduNex is committed to helping you progress through your qualification. Your Trainer/Assessor will strongly encourage you to attend these sessions to help you with the obstacles that may have prevented you from attending class or submitting your assessments.
  • Your Trainer will review your Training Plan at the end of each Milestone, whereby you will be issued with an Academic Course Progress Statement to help keep you on track.

EduNex Training are committed to provide feedback on your assignments within 2 weeks. We have dedicated Trainers who will mark your work and return your results – Asap!

Students who cancel their enrolment part way through a training program must notify EduNex Training in writing at the soonest opportunity. Students who cancel their enrolment after a training program has commenced will not be entitled to a Refund of Fees. Students are advised to consider alternative options such as requesting to suspend their enrolment and recommencing in another scheduled training program.

Students, who give notice to cancel their enrolment into a full qualification 10 business days or more prior to the commencement of a program, will be entitled to a full Refund of Fees paid.

Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a full qualification will be entitled to a 75% refund of fees paid. The amount retained (25%) by EduNex Training is required to cover the costs of staff and resources which will have already been committed based on the Student’s initial intention to undertake the training.

Students who cancel their enrolment after a training program has commenced will NOT be entitled to a Refund of fees. Note: There will be no Refunds of Fees made to First Aid Short Courses.

So, you have decided to enrol in a course to kick-start your career or upskill your existing knowledge and skills to improve your career options. The next step is to find an appropriate training provider.

EduNex Training is a Registered Training Organisation –RTO:45283 and is registered to deliver nationally recognised training by searching the national database on Vocational Education and Training in Australia, training.gov.au.

To read the Fact Sheet from the Regulator ASQA on Choosing a Training Provider https://www.asqa.gov.au/news-publications/publications/fact-sheets/choosing-training-or-education-provider 

What is a Registered Training Organisation (RTO)?

Registered Training Organisations (RTOs) are training providers registered by the Australian Skills and Quality Authority (ASQA) (or, in some cases, a State Regulator) to deliver Vocational Education and Training (VET) services. These RTOs went through an initial registration process and further audits to maintain their registration status. RTOs are recognised as providers of quality-assured and nationally recognised training and qualifications.

A complete list of RTOs is maintained at training.gov.au,  the authoritative national register of the VET sector in Australia.

Here are some of the key aspects to consider when you are shopping around for a preferred course and a training provider that is just right for you.

  1. Registered

Only Registered Training Organisations can deliver nationally recognised Vocational Education and Training (VET) qualifications which are accredited by the Australian Qualifications Framework (AQF). If an accredited course is what you are after or what is required by your work sector, check that the RTO is listed in the national register of VET providers before you enrol.

  1. Transparency

Does the RTO provide you with ALL the information you require to make an informed decision including all fees and charges, course information, training schedules, training methods, assessment requirements, work placement requirements, student’s obligations and student’s rights?

  1. Job Outcomes

Will you learn the skills that will land you a job in your chosen Industry? Does the training focus on the practical skills and required knowledge that will make you the person to stand out in an interview, land a job or excel in the workplace?

  1. Value for Money

Find out the exact cost of the training including administration fees or additional fees for resources. The RTO also needs to provide you with their Refund Policy. The most expensive course is not necessarily the best quality. And a cheaper online/distance option might not always meet your specific learning style. In the end, you need to consider your own individual needs and the different course structures and study options available before you decide to enrol in a course merely because it was the most affordable option.

  1. Support Services

What type of support can you expect from the RTO throughout the course? Do they have policies and procedures in place to support students in different areas including language, literacy and numeracy skills, learning styles, disabilities, financial hardship, counselling, rural students, study support?

  1. Work Placement

Does the RTO assist you in finding work placement if that is a requirement of the course? This could be a deciding factor as it can be difficult to find work placement if you are new to the Industry and don’t have any contacts.

  1. Location, location, location!

Is the location of the training room and administration offices important to you? How often will you have to travel to the offices/training room and is it easily accessible by public transport?

  1. Recognition Process

RTOs are obligated under the Standards for Registered Training Organisations (2015) to recognise extensive experience, skills or qualifications a student might have gained through previous work experience or studies.

  1. Professionalism

During your research and early conversations with the RTO, are they professional and helpful? Will you feel comfortable if you are an enrolled student to ask questions or need assistance? If possible, ask to speak to a Trainer and ask about their expectations and the support they will offer during the training.


Does the RTO offer flexible study options such as class based, after hours, part-time or online? If it is important for you to have this flexibility in order to maintain a healthy work/study/life balance, ensure you ask about the different study options before you enrol.

If you consider enrolling in one of the accredited courses that EduNex Training offers, please feel free to contact us any time to answer any additional questions you may have.


ASQA has developed a “consumer Checklist” that can help you select both the training or education provider and the recognised training or education course that meet your needs.



EduNex Training is committed to providing a fair and transparent Complaints and Appeals process that includes access to an Independent External Body if required.

To make a Complaint or an Appeal, you are requested to complete one of the following forms:

  • Complaint Form
  • Request for Appeal of a Decision Form

These forms are available via our website at the following address: www.edunex.edu.au Once you have completed the required form you are requested to submit this to the EduNex Training Head Office either in hard copy or electronically via the following contact details: General Manager, Suite 5, Level 3, 13 - 15 Lake Street Caroline Springs, VIC 3023 or email forms to info@edunex.edu.au.